At Decorus Events Miami, we want you to be completely satisfied with your party rental experience. This Refund and Returns Policy outlines our policies for refunds and returns.
Cancellation and Refunds:
If you need to cancel your rental order, please contact us as soon as possible. If you cancel at least 3 weeks before your scheduled rental time, we will provide a full refund of your deposit. If you cancel less than 2 weeks before your scheduled rental time, your deposit will not be refunded. If we need to cancel your rental order due to unforeseen circumstances, we will provide a full refund of your deposit.
Damaged or Defective Items:
If any item in your rental order is damaged or defective upon receipt, please contact us immediately. We will make every effort to provide a replacement item as soon as possible, or we may issue a refund for the damaged or defective item.
Exclusions:
We do not provide refunds or returns for customized items or special orders.
Contact Us:
If you have any questions or concerns about our Refund and Returns Policy, please contact us at info@decoruseventsmiami.com.